Privacy Policy

Last updated: 2025

About this Privacy Policy

This Privacy Policy explains how ClaimSure (CLM Advisory Group Pty Ltd, ABN 12 345 678 910) collects, uses, stores, and discloses your personal information. We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What information we collect

We may collect personal information including:

• Your name, contact details (phone, email), and address
• Information about your employment, super accounts, and insurance policies
• Information about your health, condition, or circumstances relevant to your enquiry
• Any other information you provide in our communications

How we use your information

We use your information to:

• Respond to your enquiry and provide a Free Claim Check
• Help you understand your options
• Refer you to specialist providers (with your consent)
• Maintain records of our communications
• Comply with legal obligations

How we share your information

We do not sell your personal information to third parties. We may share your information with:

• Specialist legal, financial, or medical professionals — with your explicit consent
• Service providers who help us operate (e.g. email providers, scheduling tools) under confidentiality terms
• Government, regulators, or others where required by law

Storing your information

We take reasonable steps to protect your information from unauthorised access, modification, or disclosure. We store information in secure systems and limit access to authorised personnel.

Sensitive information

Information about your health is "sensitive information" under the Privacy Act. We only collect and use this information with your consent, and only to the extent necessary to help with your enquiry.

Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request that we delete your information (subject to our legal obligations)
• Make a complaint about how we handled your information

Cookies and website analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. You can disable cookies in your browser settings. Disabling cookies may affect your experience on the site.

Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

• Email: admin@claimsure.com.au
• Phone: +61 3 4427 7659

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Continued use of our website after changes means you accept the updated policy.