Case Studies

Real claim outcomes — based on real matters, with identifying details removed.

A First Nations woman's TPD claim was declined by both the insurer and her super fund — until the right medical records were found...

June 13, 2026 7 min read

An insurer nearly declined a hospitality worker's $140,400 TPD claim over the words "regular number of hours"...

March 26, 2026 6 min read

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