Real claim outcomes — based on real matters, with identifying details removed.
The Life Insurance Code of Practice is being rewritten around claims handling and mental health ("LICOP 3.0"). What's changing for TPD and income protection — and what to check before you assume you do, or don't, have a claim...
ASIC's Report 806 reviewed how 10 major trustees handle death benefit claims and set 34 actions for the industry after finding widespread delays...
ASIC has launched Federal Court action against Australia's largest super fund, alleging at least 6,897 death benefit claims were delayed between 2019 and 2024...
AustralianSuper was fined $27 million after failing to merge members' duplicate accounts cost about 90,700 people $69 million in extra fees and premiums...
The Federal Court fined Cbus $23.5 million after delays in processing death benefit and TPD claims affected more than 7,000 members. What happened, and how to check your own claim...
ASIC fined Rest after it told more than 2,000 members they held insurance they didn't actually have. Why you shouldn't rely on your statement alone...
New research from ASFA suggests thousands of Australians have been missing out on billions in life and TPD benefits since the 2019 super reforms switched off insurance on millions of accounts — often without members realising...