Real claim outcomes, based on real matters, with identifying details removed.
The Final Report of the Life Insurance Code review is in. What the 85 recommendations change for mental health cover and claims handling, what survived industry pushback, and what it means for your TPD or income protection claim...
Most people assume a claim is either paid or declined. APRA, ASIC and AFCA data shows a third outcome is far more common: claims that simply stop moving. What the evidence says about delays, withdrawn claims and the definitions that decide outcomes...
The Life Insurance Code of Practice is being rewritten around claims handling and mental health ("LICOP 3.0"). What's changing for TPD and income protection, and what to check before you assume you do, or don't, have a claim...
If you have stopped working because of illness or injury, your super may be worth checking sooner rather than later. Most super funds automatically provide life cover and TPD insurance, and some also ...
Many Australians may have insurance through their super and not realise it. For eligible members, super can include life cover, TPD cover and sometimes income protection, and your fund statement can s...
If you have been injured and are starting to look into a personal injury claim, it may also be worth asking another important question: **have you checked whether you have TPD cover in your super?** ...
A First Nations woman's TPD claim was declined by both the insurer and her super fund, until the right medical records were found...
An insurer nearly declined a hospitality worker's $140,400 TPD claim over the words "regular number of hours"...
The Federal Court fined Cbus $23.5 million after delays in processing death benefit and TPD claims affected more than 7,000 members. What happened, and how to check your own claim...